Cleaning and Storage

If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.
Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical¬†solvents¬†to¬†prevent¬†dire¬†damage.¬†Do¬†not¬†wash¬†the¬†bike¬†with¬†a¬†high-pressure¬†water¬†spray.¬†During¬†cleaning,¬†make¬†sure¬†that¬†the¬†bike¬†turned¬†oÔ¨Ä,¬†the¬†charging¬†cable¬†is¬†unplugged,¬†and¬†the¬†rubber¬†Ô¨āap¬†is¬†closed¬†as¬†water¬†leakage¬†may¬†result¬†in¬†electric¬†shock¬†or¬†other¬†major¬†problems.¬†When¬†the¬†bike¬†not¬†in¬†use, keep it indoors where it is dry and cool. Do not put it outdoors for along time. Excessive sunlight,¬†overheating¬†and¬†over¬†cooling accelerate the battery¬†pack's¬†life span.

Battery Maintenance

  1. Useoriginal battery packs, use of other models or brands may bring about safety issues;
  2. Donot touch the  Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
  3. Useoriginal power adapter to avoid potential damage or fire;
  4. Mishandling of used batteries may do tremendous harm to the environment. To protect naturalenvironment, please follow local regulations to properly dispose used 
  5. Afterevery use, fully charge the battery to prolong its life span

Storage and Disposal

Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes from INTHEAIR function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.






Weekly, 100-200 mi




- Check drivetrain for proper alignment and function (including the chain, freewheel, chainring, and derailleur).

- Check wheel trueness and for quiet wheel operation (without spoke noise).

- Check condition of frame for any damage.


- Clean frame by wiping frame down with damp cloth.

- Use barrel adjuster(s) to tension derailleur/brake cables if needed.



- Replace any components confirmed by INTHEAIR Product Support or a certified, reputable bike mechanic to be damaged beyond repair or broken.


Monthly, 250-750 mi




- Check brake pad alignment, brake cable tension.

- Check bike is shifting properly, proper derailleur cable tension.

- Check chain stretch.

- Check brake and shifter cables for corrosion or fraying.

- Check spoke tension.

- Check accessory mounting (rack mounting bolts, fender hardware, and alignment).


- Clean and lubricate drivetrain.

- Check crankset and pedal torque.

- Clean brake and shift cables.

- True and tension wheels if any loose spokes are discovered.

- Balance the battery.


- Replace brake and shift cables if necessary.

- Replace brake pads if necessary.


Every 6 Months, 750-1250mi



- Inspect drivetrain (chain, chainring, freewheel, and derailleur).

- Inspect all cables and housings.


- Standard tune-up by certified, reputable bike mechanic is recommended.

- Grease bottom bracket.


- Replace brake pads.

- Replace tires if necessary.

- Replace cables and housings if necessary.

Pre-Ride Safety Checklist
Notice: Before every ride, and after every 25-45 miles(40-72 km), we advise following the pre-ride safety checklist.

Safety Check



Ensure front and rear brakes work properly. Check brake pads for wear and ensure the bike are not overworn. Ensure brake pads are correctly positioned in relation to the rims. Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and tightly secured to the handlebar. Test that the brake levers are firm and that the brake, and the brake light are functioning properly.

2.Wheels and Tires

Ensure¬†tires¬†are¬†inÔ¨āated¬†within¬†the¬†recommended¬†limits¬†posted¬†on¬†the¬†tire¬†sidewalls¬†and¬†hold¬†air.¬†Ensure tires have good tread, have no bulges or excessive wear, and are free from any other¬†damage. Ensure rims¬†run true¬†and have no¬†obvious wobbles, dents, or¬†kinks.¬†Ensure all¬†wheel¬†spokes are¬†tight and not¬†broken. Check¬†axle¬†nuts¬†and¬†front¬†wheel¬†quick¬†release¬†to¬†ensure¬†the¬†bike¬†are¬†tight.¬†Ensure¬†the¬†locking¬†lever¬†on¬†the quick¬†release skewer¬†is¬†correctly tensioned,¬†fully closed, and¬†secured.


Ensure the handlebar and stem are correctly adjusted, tightened, and allow proper steering. Perform a handlebar twist test (see assembly step 4) to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relation to the fork and the direction of travel.

4. Chain

Ensure the chain is clean, oiled, and runs smoothly. Extra care is required in wet, salty/otherwise corrosive, or dusty conditions.

5. Bearings

Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or rattling. Check headset, wheel bearings, pedal bearings, and bottom bracket bearings.

6. Cranks and Pedals

Ensure pedals are securely tightened to the cranks. Ensure the cranks are securely tightened and are not bent.

7. Derailleur and Mechanical Cables

Check that the derailleur is adjusted and functioning properly. Ensure shifter and brake levers are attached to the handlebar securely. Ensure all shifter and brake cables are properly lubricated.

8.Frame, Fork, andSeat

    Check that the frame and fork are not bent or broken. If either frame or fork are bent or broken, the bike should be replaced. Check that the seat is adjusted properly, and seatpost quick release lever is securely tightened.

    9.Motor DriveAssembly andThrottle

    Ensure hub motor is spinning smoothly and motor bearings are in good working order. Ensure all power cables running to hub motor are secured and undamaged. Make sure the hub motor axle bolts are secured and the torque arm, torque arm bolt, and torque washers are in place.


    Ensure battery is charged before use.¬†Ensure¬†there¬†is¬†no¬†damage¬†to¬†battery. Lock¬†battery¬†to¬†frame¬†and¬†ensure¬†that¬†it¬†is¬†secured. Charge¬†and¬†store¬†bike¬†and¬†battery¬†in¬†a¬†dry¬†location,¬†between¬†50¬†¬įF¬†‚Äst77¬†¬įF¬†(10¬†¬įC¬†‚Äst25¬†¬įC).¬†Let¬†bike¬†dry¬†completely¬†before¬†using¬†again.


    Look over connectors to make surethe intheair ebike are fully seated and free from debris or moisture. Check cables and cable housing for obvious signs of damage. Ensure headlight, taillight, and brake light are functioning, adjusted properly, and unobstructed.


    Ensure¬†the integrated taillight and¬†reÔ¨āectors are properly fitted and¬†not obscured. Ensure¬†all¬†other¬†fittings¬†on¬†bike¬†are¬†properly¬†secured¬†and¬†functioning.¬†Inspect¬†helmet and¬†other¬†safety¬†gear¬†for¬†signs¬†of¬†damage. Ensure¬†rider¬†is¬†wearing¬†a¬†helmet¬†and¬†other¬†required¬†riding¬†safety¬†gear. Ensure¬†mounting¬†hardware¬†is¬†properly¬†secured¬†if¬†fitted¬†with¬†a¬†front¬†rack,¬†rear¬†rack,¬†basket,¬†etc.¬†Ensure¬†the taillight¬†and¬†taillight¬†power¬†wire¬†are¬†properly¬†secured¬†if¬†fitted¬†with¬†rear¬†rack. Ensure¬†the¬†fender¬†mounting¬†hardware¬†is¬†properly¬†secured¬†if¬†fitted¬†with¬†fenders.¬†Ensure¬†there¬†are¬†no cracks¬†or¬†holes¬†in¬†fenders. If installed,¬†ensure¬†the¬†optional¬†rear¬†wheel¬†lock¬†is¬†secured¬†in¬†the¬†unlocked¬†position¬†and¬†the¬†key¬†is¬†removed¬†before¬†every¬†ride.


    Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80- 160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80- 160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring thatyour bike remains safe and fun to ride.
    Tire Inflation and Replacement
    The Race employs 20"√ó4.0¬†"rubber tires with inner tubes. The tires are designed for durability and safety for regular cycling¬†activities¬†and¬†need¬†to¬†be¬†checked¬†before¬†each¬†use¬†for¬†proper¬†inÔ¨āation¬†and¬†condition.¬†Proper¬†inÔ¨āation,¬†care,¬†and¬†timely¬†replacement¬†will¬†help¬†ensure that¬†your¬†bike‚Äôs¬†operational¬†characteristics will¬†be maintained,¬†and¬†unsafe¬†conditions¬†avoided.
    INTHEAIR recommends 18-20 PSI for the stock tires on the INTHEAIR. Always stay within the manufacturer’s recommended air pressure range as listed on the tire sidewall.
    It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.
    Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.
    When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
    Using aftermarket tires or inner tubes, not provided by INTHEAIR may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewallstriping.
    For¬†more¬†information¬†on¬†tire¬†or¬†tube¬†replacement¬†procedures,¬†or¬†questions¬†about¬†tire¬†inÔ¨āation,¬†visit¬† or contact¬†INTHEAIR Product¬†Support¬†

    Trouble shooting

    Symptoms Possible Causes Most Common Solutions
    1 The bike does not work

    1. Insufficient battery power

    2. Faulty connections

    3. Battery not fully seated in tray

    4. Improper turn on sequence

    5. Brakes are applied

    6. Blown discharge fuse

    1. Charge the battery

    2. Clean and repair connectors

    3. Install battery correctly

    4. Turn on bike with proper sequence

    5. Disengage brakes

    6. Replace discharge fuse

    2 Irregular acceleration and/or reduced top speed

    1. Insufficient battery power

    2. Loose or damaged throttle

    3. Misaligned or damaged magnet ring

    1. Charge or replace battery

    2. Replace throttle

    3. Align or replace magnet ring

    3 The motor does not respond when the bike is powered on

    1. Loose wiring

    2. Loose or damaged throttle

    3. Loose or damaged motor plug wire

    4. Damaged motor

    1. Repair and or reconnect

    2. Tighten or replace

    3. Secure or replace

    4. Repair or replace

    4 Reduced range

    1. Low tire pressure

    2. Low or faulty battery

    3. Driving with too many hills, headwind, braking, and/or excessive load 4. Battery discharged for long period of time without regular charges, aged, damaged, or unbalanced 5. Brakes rubbing

    1. Adjust tire pressure

    2. Check connections or charge battery 3. Assist with pedals or adjust route 4. Balance the battery; contact Tech Support if range decline persists 5. Adjust the brakes

    5 The battery will not charge

    1. Charger not well connected

    2. Charger damaged

    3. Battery damaged

    4. Wiring damaged

    5. Blown charge fuse

    1. Adjust the connections

    2. Replace

    3. Replace

    4. Repair or replace

    5. Replace charge fuse

    6 Wheel or motor makes strange noises

    1. Loose or damaged wheel spokes or rim

    2. Loose or damaged motor wiring

    1. Tighten, repair, or replace

    2. Reconnect or replace motor.