Frequently Asked Questions
Do you ship to Alaska or Hawaii?
No, We only ship to the lower 48 states in the US.
How to assemble a Electric Bikes?
Our product is 85% Assembled -- You need to install the handlebars, front wheel, pedals, and seat. It's easy to install with the tools attached and assemble guide in the manual and videos on Youtube.
What is the highest speed the ebike will go?
Intheair bikes can go up to 20mph to ensure compliance with state and federal laws for bikes. The top speed limit may be lowered if needed to comply with local ordinance.
How far can I go on the ebike on a full charge?
Up to 30 miles, more or less depending on your riding style, level of pedal assist and/or throttle, rider weight, hills, and headwinds/tailwinds.
Is the secondhand Itheair Bike covered by warranty?
No, sorry, the warranty coverage only extends to the original buyer.
I crashed and damaged my bike/frame. Is warranty coverage available to me?
Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.
My question is not listed.
Please leave us a message to let us know the problem you are having, thank you